Quotient Sciences Acquires Arcinova

Read the press release here

IT Support Specialist

Date Posted: 04/03/2021
Application Close: 30/04/2021
Location: Arcinova - Alnwick

An opportunity has arisen for an IT Support Specialist to join the IT Team. This is a full-time position, reporting to the Alnwick IT Support Supervisor.

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Job Description

An opportunity has arisen for an IT Support Specialist to join the IT Team. This is a full-time position, reporting to the Alnwick IT Support Supervisor

Key Responsibilities:

  • To provide support for IT systems, software, hardware and users, in support of the Quotient business and its customer/clients.
  • To assist in the day-to-day administration of IT helpdesk and any associated tasks.
  • To work to assist with projects and develop IT initiatives for the business, this role will provide helpdesk support as well as providing project related support.
  • Assisting in meeting agreed SLA’s/KPI’s/Metrics for IT support services
  • Provide ad-hoc out of hours support to cover for critical/ emergency IT issues
  • Monitor and report on systems in line with daily requirements.
  • Project related work to support roll out of new technology and systems
  • Travel to other UK and sites as needed for the provision of local support and IT projects
  • High concentration of work leading to being able to prioritize demands both autonomously and with the wider IT team.
  • Working in a hazardous environment with requirement to follow safety procedures
  • Respond to internal and external client demands

Required skill & Experience: The successful candidate will have

  • >2 years of working in an IT/Helpdesk environment
  • Proven knowledge of IT systems, software and support methods
  • A-Level or above qualifications in IT (or relevant industry experience/training)
  • Ability to work individually and as part of a team
  • Ability to prioritise workloads on a daily basis
  • Experience of dealing with customers both in person and on the phone
  • Excellent customer service skills
  • Experience of installing and configuring computer hardware, software, systems

Desirable skills are:

  • Experience of ITIL Service Operations
  • Office 365 and Active Directory administration or certification
  • Microsoft Windows Server administration

The role will also include working to strict and tight deadlines, multitasking a range of tasks/issues simultaneously. Occasional working outside normal working hours.

You should be able to demonstrate good interpersonal and communication skills, both written and oral, and must be self-motivated.  A high level of personal integrity and commitment is essential, as is a flexible approach to new work challenges.


To apply please email your letter of application, CV and any relevant supporting documents to Jodie Staton.

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